Articulate: Preview isn't working in Articulate Software

A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks several features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Storyline and Studio:

  • You'll see a blank screen when you preview a project.
  • The preview area of the player properties window is blank.
  • The timeline preview feature doesn't work.
  • You can't preview videos, Flash movies, or web objects.
  • You can't edit videos.
  • You can't import Engage interactions into Storyline courses.

We recommend waiting to update your Flash Player until Adobe fixes the problem. We'll post new information here as it becomes available.

If you've already installed Flash Player 20.0.0.267, follow the steps below for your version of Windows to rollback to your previous version. (To check your Flash Player version, visit this page in Internet Explorer.)

Windows 10
  1. Right-click the Start button and select Programs and Features.
  2. Click View installed updates on the left side of the window that appears.
  3. Use the search field in the upper right corner to find KB3132372.
  4. Select Security Update for Microsoft Windows (KB3132372) in the search results, then click Uninstallon the toolbar above it.
  5. Click Yes to confirm that you want to uninstall the update, then restart your computer.

To prevent Windows 10 from automatically reinstalling the problematic update, install Microsoft's Show or Hide Updates troubleshooter and use it to hide KB3132372.

Windows 8
  1. Right-click the Start button and select Programs and Features. If you don't have a Start button, right-click the lower left corner of your screen or press Windows Key+X, then select Programs and Features.
  2. Click View installed updates on the left side of the window that appears.
  3. Use the search field in the upper right corner to find KB3132372.
  4. Select Security Update for Microsoft Windows (KB3132372) in the search results, then click Uninstallon the toolbar above it.
  5. Click Yes to confirm that you want to uninstall the update, then restart your computer.

To prevent Windows 8 from automatically reinstalling the problematic update:

  1. Right-click the Start button and select Control Panel. If you don't have a Start button, right-click the lower left corner of your screen or press Windows Key+X, then select Control Panel.
  2. Use the search field in the upper right corner to find Check for updates, then click it in the search results.
  3. When Windows has identified updates available for your computer, click important updates are available.
  4. Scroll through the list of updates until you find security update KB3132372.
  5. Right-click the update and select Hide update, then close the control panel.
Windows 7 or Windows Vista

Good news! Adobe fixed the issue for Windows 7 and Windows Vista computers in Flash Player 20.0.0.270.

Using Internet Explorer, visit this page to download and install the latest Flash Player update.

Source: Articulate

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